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Customer Service interviews
NOVEMBER 2011 |
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John Petty, Petty Presentations |
| You can't afford to keep unprofitable clients - give them to your competitors. PREVIEW » |
JULY 2011 |
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Tony Gattari, Achievers Group |
| If anyone can pull off a deal, it's Tony Gattari, who took the computer division at Harvey Norman from $12 million to $570 million. How did he do it? It's called the PROBE technique to successful negotiation... PREVIEW » |
MAY 2011 |
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Ron Wood, Pricing Insight |
| As buyers become more sophisticated, think carefully about your pricing strategy. Segment your customer base and - above all - avoid the "cost plus" mark-up trap. PREVIEW » |
MAY 2011 |
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Kevin Dwyer, The Change Factory |
| The sad news is our customer service isn't getting better, but it's an area where small business can shine, by adding the human touch. PREVIEW » |
MAY 2011 |
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Tony Gattari, Achievers Group |
| How do you persuade people most effectively to buy your product or service? Consider the seven emotional triggers that we are all subject to, and make them work for you. PREVIEW » |
MARCH 2011 |
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Tony Gattari, Achievers Group |
| If your customers can be turned into evangelists for your business, you've got it made. They'll do the selling for you. PREVIEW » |
FEBRUARY 2011 |
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Mike Meynell, BOQ |
| If your bank is a faceless monolith, try the BOQ approach and get some personal service - or even a game of golf - with your own personal lender. PREVIEW » |
AUGUST 2010 |
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Tony Gattari, Achievers Group |
| If you want to put a championship team in the field, think about what motivates our sports people PREVIEW » |
AUGUST 2010 |
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Andrew Griffiths, Oceanic Marketing Group |
| Treat your customers with respect and they'll repay the favour - it's all about them, not you PREVIEW » |
JULY 2010 |
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Sandy Male, Tymwise |
| Is your business up in the clouds? Maybe it should be: "software-as-a-service" and "cloud computing" are proving a godsend to many small businesses. PREVIEW » |
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