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Customer Service interviews
FEBRUARY 2010 |
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Mark McCrindle |
| Do you know the ABC of generations X, Y and Z? Better do your homework, before it's too late! PREVIEW » |
FEBRUARY 2010 |
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Dr Michael Schaper, ACCC |
| Be honest and reasonable in your advertising - and you'll avoid the risk of running into trouble with the ACCC. PREVIEW » |
JANUARY 2010 |
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Dr Michael Schaper, ACCC |
| The price must be right. If you don't include all the ingredients in your advertised pricing, you could be guilty of misleading your customers. PREVIEW » |
JANUARY 2010 |
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Tony Gattari, Achievers Group |
| There's no simple secret to business success - it's a matter of principle. Five principles, to be precise. PREVIEW » |
JANUARY 2010 |
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Kirsty Spraggon |
| It's not just about closing the sale. If you want a business that sustains itself, take the time to build a lasting relationship with your customers. It's more fun too. PREVIEW » |
DECEMBER 2009 |
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Dr Michael Schaper, ACCC |
| Remember your obligations to provide refunds or honour warranties - it's not only a legal requirement, it's good business practice PREVIEW » |
DECEMBER 2009 |
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Tony Gattari, Achievers Group |
| Charles Dickens knew a thing or two about selling - look how he turned Scrooge into a happy customer. PREVIEW » |
NOVEMBER 2009 |
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Tony Gattari, Achievers Group |
| Having trouble closing sales? Try these tips from a master salesman. PREVIEW » |
NOVEMBER 2009 |
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Jay McCormack |
| Twitter, Facebook, LinkedIn - they're everywhere, but how do I use them in my business? PREVIEW » |
OCTOBER 2009 |
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Jon Manning, Sans Prix |
| The worst seems to be over. It's time to review your pricing strategies. PREVIEW » |
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