DECEMBER 2009

Building Mutual Respect

Ken Wright, Engage4Results

By showing that they genuinely care about the people who work for them, the best leaders are able to develop a mutual trust and respect which helps the business thrive. That's the view of experienced CEO and business coach Ken Wright. In his book, The People Pill, he explains how "heart" and "head" combine to produce positive results. A good leader, he says, will set high expectations and hold others to achieving them too. But it's important to let people know where they stand, and help them to develop in their roles. Once that's achieved, it's time to apply the same caring approach to the customers.