How do you know if your business has become too complex? Well, says Ian Dover of the Simpler Business Institute, listen to your staff and look at your financial performance. If the staff are complaining that they can't get things done and their morale is low, and if your costs are rising faster than your profits, it's time to simplify things. And he's distilled five principles from years of working with businesses big and small and helping them restore profitability and employee morale.They involve developing a clear strategy for the business, sticking to it,cutting out the processes and systems which are creating obstacles to getting the right things done, and concentrating on delivering customer value.
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