Your business is hit by an extraordinary weather event, or a fire, or some other disaster. How do you deal with it, and the effect on your workforce, customers and suppliers? Arthur Papagiannis, of AP Psychology & Consulting Services, advises managers on these very things, and says clear, factual - and regular - communication with your employees is essential. It will stop rumours spreading, and help them take control of their own situation. Three key steps to follow are preparation, response and recovery. Even in a small business, a simple checklist of who will do what, and how to evacuate the premises if necessary, can help people make rational decisions should the need arise. Develop a back-up IT system and alternative arrangements for communications - they'll help stabilise the business until you get back to normal operations.
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