Getting your team engaged in the enterprise, and keeping them that way, is one of the best ways of increasing profitability. Rod Matthews, of Impact Human Performance Technologies, says the New Year's a great time to start. Research shows that businesses which regularly set directions for their staff have a higher level of engagement. Observing their behaviour objectively - rather than attaching labels to people - and providing clear feedback will also help. And two measures - competence and commitment - will help you identify strengths and weaknesses in your team.
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